Refund Policy

​

This Refund Policy is provided for general informational purposes and is not legal advice. By booking an appointment with Sonoran Glow Sunless Tans, you agree to the terms outlined below. 

​

Appointment Deposits

All deposits are non-refundable. Deposits secure your appointment time and cover preparation, scheduling, and reserved service time.

Deposits may be transferred to a new appointment date if rescheduled according to our cancellation policy.
 

Cancellation & Rescheduling

We kindly require at least 24 hours’ notice to cancel or reschedule an appointment.

• Cancellations with less than 24 hours notice may result in loss of deposit
• Same-day cancellations or no-shows are non-refundable and may require a new deposit to rebook

We understand emergencies happen and will review situations on a case-by-case basis.

​

Service Satisfaction

Sonoran Glow Sunless Tans provides custom color-matched spray tans using professional solutions and techniques.

If you experience an issue with your tan due to application error, please contact us within 24 hours with photos and details.
If verified, we may offer:
• A complimentary touch-up, or
• A partial service credit (at our discretion)

Refunds are not issued for:
• Personal color preference after service
• Improper pre/post care
• Exposure to water, sweating, or lotions before rinse time
• Skin conditions or reactions not disclosed prior to service

​

Mobile Service Travel Fees

Travel fees are non-refundable once service has been scheduled and travel time has been reserved.

​

Product Sales

All retail product sales are final.
If a product arrives damaged or defective, please contact us within 3 days of receipt.

​

Chargebacks

By booking services, clients agree to this Refund Policy.
Unauthorized chargebacks may result in refusal of future service.